Jobs Dell - Senior Technician, Technical Support - Bangalore - Oct 2020

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Feb 27, 2019
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Dell - Senior Technician, Technical Support - Oct 2020​



Key Responsibilities:

  • Answer customer calls / inquiries (internal and external) on related issues, e.g: Technical queries, Dispatches & Customer Escalation both phone and email systems
  • Need to provide resolution for all the calls by researching and navigating through knowledge base
  • Identify and provide input on unique or recurring customer problems.
  • Deal with other departments – eg: Sales or customer service etc... to solve the customer issues Responsible for setting realistic customer expectations and meeting or exceeding these expectations
  • Responsible for setting realistic customer expectations and meeting or exceeding these expectations
  • To verify and investigate into customer's complaints or issues and drive for resolution within specified time frames.
  • To liaise with sales, logistics, customer care and support teams etc... to find solutions to customer issues
  • Ability to Up sell on calls based on Customer needs
  • Answer Indian Pro support customer calls / inquiries ( Command Over Engish & Hindi is mandatory) on related issues, e.g: Technical queries, Dispatches & Customer Escalation both phone and email systems

Essential Requirements:

  • 2 - 5 years of experience in technical support for laptops and desktops required.
  • Experience in laptop/desktop troubleshooting required
  • Minimum Graduates in any stream. (10+2+3) , Undergraduates with minimum 24 months of call center experience required– full time experience
  • First-rate customer focus, phone etiquette and work ethic
  • Fluent English and Hindi communications skills required
  • Ability to work under pressure with calmness and composure
  • Willingness to work in 24/7 shifts
Apply Online
 
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